Privacy Policy

Last Updated: August 2026

INTRODUCTION

Welcome to JyotishPro Private Limited (“JyotishPro“, “Company“, “we“, “us” or “our“).

JyotishPro is committed to protecting the privacy and security of individuals who access and use our website, services, products and digital platforms.

This Privacy Policy explains how we collect, process, use, store, disclose and protect your Personal Data when you access or use our website: https://jyotishpro.expert and the services provided through the platform, including:

  • Astrology consultations through chat, voice and video;
  • Kundli generation;
  • Horoscope services;
  • Numerology;
  • Tarot;
  • Palmistry;
  • Vastu services;
  • Temple booking;
  • Online puja services;
  • Religious content;
  • Online store and e-commerce services;
  • Customer support services;
  • Other related spiritual, religious and technology-enabled services.

JyotishPro Private Limited is incorporated under the Companies Act, 2013.

Company Details

Legal Name: JyotishPro Private Limited

CIN: U96906HR2026PTC146978

Registered Office:

309, 3rd Floor, Tower-A of Eleven Bay (Former SAS Tower)
Support Area, Medicity
Sector-38
Gurugram, Haryana – 122001

This Privacy Policy is published in accordance with applicable Indian laws, including:

  • The Digital Personal Data Protection Act, 2023 (“DPDP Act”);
  • The Information Technology Act, 2000;
  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; and
  • Other applicable laws relating to privacy, cybersecurity, consumer protection and electronic transactions.

By accessing our website, creating an account, booking a service, purchasing products, communicating with us, or otherwise using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your Personal Data as described herein.

If you do not agree with this Privacy Policy, please discontinue your use of our Services.

SCOPE AND APPLICABILITY

This Privacy Policy applies to all individuals who interact with JyotishPro, including:

  • Visitors browsing our Website;
  • Registered users;
  • Customers purchasing services or products;
  • Individuals booking astrology consultations;
  • Individuals participating in online pujas;
  • Individuals making temple bookings or religious offerings;
  • Individuals purchasing products from our store;
  • Consultants, astrologers and service professionals;
  • Individuals communicating with our support team.

This Privacy Policy governs Personal Data collected through:

  • Our website;
  • Registration forms;
  • Service booking forms;
  • Customer support channels;
  • Email communications;
  • WhatsApp communications;
  • Payment transactions;
  • Feedback forms;
  • Surveys;
  • Marketing campaigns;
  • Cookies and tracking technologies;
  • Other interactions with JyotishPro.

This Privacy Policy does not apply to third-party websites, applications or services accessible through links on our Website. Such third parties operate independently and their privacy practices are governed by their respective privacy policies.

ROLE OF JYOTISHPRO UNDER DATA PROTECTION LAWS

For the purposes of applicable data protection laws, JyotishPro acts as the entity responsible for determining the purpose and manner of processing Personal Data collected through its Services.

JyotishPro processes Personal Data only for legitimate purposes including:

  • providing requested Services;
  • improving user experience;
  • maintaining platform security;
  • complying with legal obligations;
  • protecting the rights and interests of users and the Company.

We follow principles of:

  • responsible retention.
  • lawful processing;
  • transparency;
  • purpose limitation;
  • data minimization;
  • accuracy;
  • reasonable security safeguards;

DEFINITIONS

For the purpose of this Privacy Policy:

“Personal Data”

Means any data about an individual who is identifiable by or in relation to such data.

Examples include:

  • name;
  • mobile number;
  • email address;
  • date of birth;
  • location;
  • account information;
  • consultation details.

“Processing”

Means any activity performed on Personal Data, including:

  • collection;
  • recording;
  • storage;
  • organization;
  • modification;
  • retrieval;
  • use;
  • sharing;
  • disclosure;
  • deletion.

“User”

Means any person accessing or using JyotishPro Services.

“Services

Means all products, features, content and offerings provided by JyotishPro including astrology, religious services, consultations and e-commerce services.

“Third Party”

Means any person, company, organization, technology provider or service provider other than JyotishPro and the User.

CONSENT AND USER ACCEPTANCE

By using JyotishPro Services, you provide your consent for collection, processing and use of your Personal Data in accordance with this Privacy Policy.

Consent may be provided by:

  • creating an account;
  • submitting information through forms;
  • booking consultations;
  • purchasing products;
  • participating in religious services;
  • communicating with JyotishPro;
  • continuing to use our Website after being informed of this Privacy Policy.

Where required under applicable law, JyotishPro will seek specific consent before processing certain categories of Personal Data.

You may withdraw your consent at any time by contacting us.

However, withdrawal of consent may affect our ability to provide certain Services that require such information.

Processing performed before withdrawal of consent shall remain lawful.

ELIGIBILITY AND AGE REQUIREMENT

JyotishPro Services are intended for individuals who are 18 years of age or above.

By accessing our Services, you confirm that:

  • you are legally capable of entering into agreements;
  • information provided by you is accurate;
  • you are authorized to provide any information submitted on behalf of another individual.

If we discover that Personal Data has been collected from an individual below the permitted age without appropriate authorization, we may take reasonable steps to delete such information.

INFORMATION WE COLLECT

JyotishPro collects information required to provide, operate and improve its Services.

The categories of information collected may include:

Account and Identity Information

When you create an account or use our Services, we may collect:

  • Full name;
  • Mobile number;
  • Email address;
  • Gender;
  • Profile photograph;
  • Date of birth;
  • Time of birth;
  • Place of birth;
  • Location details;
  • Other information voluntarily provided by you.

Certain birth-related information may be required for astrology-related services such as:

  • Kundli preparation;
  • Horoscope generation;
  • Numerology calculations;
  • Personalized consultations.

Contact Information

We may collect:

  • Phone number;
  • Email address;
  • Communication preferences;
  • Residential address;
  • Billing address;
  • Shipping address.

This information may be used for:

  • account management;
  • service delivery;
  • communication;
  • order fulfillment;
  • customer support.

Astrology Consultation Information

When you use astrology or spiritual consultation services, we may process:

  • questions submitted by you;
  • consultation preferences;
  • horoscope-related details;
  • birth information;
  • uploaded photographs;
  • palm images;
  • vastu-related information;
  • chat conversations;
  • voice messages;
  • video consultation details.

Such information is used only for facilitating requested Services.

Religious and Puja Service Information

For temple bookings, pujas and religious services, we may collect:

  • devotee names;
  • family member details;
  • gotra information;
  • nakshatra details;
  • sankalp information;
  • preferred dates;
  • temple preferences;
  • delivery details for prasad;
  • donation-related information.

This information is processed only for facilitating the requested religious service.

E-Commerce Information

For purchases through our online store, we may collect:

  • product selection;
  • order details;
  • transaction information;
  • shipping information;
  • delivery status;
  • refund or cancellation requests;
  • customer communications.

Payment Information

Payments made through JyotishPro are processed through authorized payment gateways including:

  • Razorpay;
  • PayU.

JyotishPro does not store:

  • complete card numbers;
  • CVV numbers;
  • UPI PINs;
  • internet banking passwords.

We may receive limited transaction information including:

  • payment confirmation;
  • transaction ID;
  • payment status;
  • payment reference number;
  • masked payment details.

Device and Technical Information

We may automatically collect:

  • IP address;
  • browser type;
  • operating system;
  • device model;
  • device identifiers;
  • internet service provider;
  • network information;
  • language settings;
  • access logs;
  • error logs;
  • usage statistics.

This information helps us:

  • maintain security;
  • improve performance;
  • troubleshoot technical issues;
  • analyze Website usage.

Usage Information

We may collect information regarding your interaction with our Services, including:

  • pages visited;
  • services viewed;
  • searches conducted;
  • time spent on pages;
  • clicks;
  • browsing patterns;
  • preferences;
  • advertisements viewed.

COOKIES AND TRACKING TECHNOLOGIES

JyotishPro uses cookies and similar technologies to improve the functionality, security and user experience of our Website.

A cookie is a small data file stored on your device when you access a website. Cookies help us recognize your device, remember preferences and understand how users interact with our Services.

We may use the following categories of cookies:

Essential Cookies

These cookies are necessary for the functioning of the Website and enable features such as:

  • user authentication;
  • account security;
  • session management;
  • website functionality.

These cookies cannot generally be disabled without affecting Website operations.

Functional Cookies

These cookies allow us to remember choices made by users, including:

  • language preferences;
  • saved settings;
  • previous interactions;
  • service preferences.

Analytics Cookies

We may use analytics technologies to understand:

  • Website traffic;
  • user behavior;
  • service usage patterns;
  • technical performance;
  • areas requiring improvement.

Analytics information is generally processed in an aggregated or anonymized manner where possible.

Advertising and Marketing Cookies

We may use advertising technologies, including Meta Pixel and similar tools, to:

  • measure advertising effectiveness;
  • understand campaign performance;
  • provide relevant communications;
  • improve marketing activities.

Such technologies may collect information relating to:

  • browsing activity;
  • device information;
  • interaction with advertisements;
  • Website visits.

You may control or disable cookies through your browser settings. However, disabling cookies may impact certain features and functionality of our Website.

DEVICE PERMISSIONS

PURPOSES OF PROCESSING PERSONAL DATA

JyotishPro processes Personal Data only for legitimate and disclosed purposes.

The purposes include:

Providing Services

We process Personal Data to:

  • create user accounts;
  • provide astrology consultations;
  • generate kundlis;
  • prepare horoscope reports;
  • facilitate numerology, tarot, palmistry and vastu services;
  • arrange temple bookings;
  • conduct online pujas;
  • process store orders;
  • provide customer support.

Personalization

We may use information provided by you to:

  • customize your experience;
  • recommend relevant services;
  • remember preferences;
  • improve service relevance.

Communication

We may use your information to communicate regarding:

  • account activity;
  • bookings;
  • consultations;
  • payments;
  • orders;
  • service changes;
  • security updates.

Platform Improvement

We may analyze usage information to:

  • improve Website performance;
  • enhance user experience;
  • develop new features;
  • identify technical issues;
  • improve service quality.

Security and Fraud Prevention

We process information to:

  • detect suspicious activities;
  • prevent unauthorized access;
  • protect users;
  • maintain platform security.

Legal and Regulatory Compliance

We may process information to:

  • comply with applicable laws;
  • respond to government authorities;
  • maintain statutory records;
  • meet tax obligations;
  • enforce legal rights.

SHARING AND DISCLOSURE OF PERSONAL DATA

JyotishPro does not sell, rent or commercially trade your Personal Data.

We may share Personal Data only where necessary and permitted under applicable law.

Service Providers

We may engage trusted service providers for:

  • hosting;
  • cloud infrastructure;
  • payment processing;
  • analytics;
  • communications;
  • customer support;
  • logistics;
  • cybersecurity;
  • technical maintenance.

These service providers process information only for authorized purposes and are expected to maintain appropriate confidentiality and security safeguards.

Astrology Consultants and Service Professionals

Where you request a consultation, JyotishPro may provide relevant information to the selected astrologer or consultant to enable service delivery.

Such information may include:

  • name;
  • birth details;
  • consultation questions;
  • horoscope information;
  • relevant uploaded materials.

JyotishPro does not permit consultants to use such information for unrelated purposes.

Your personal contact details shall not be disclosed to consultants unless specifically required and authorized for a service feature.

Temple Partners and Religious Institutions

For temple bookings, pujas and religious services, necessary information may be shared with:

  • temples;
  • priests;
  • religious service providers;
  • fulfillment partners.

Information shared may include:

  • devotee details;
  • puja requirements;
  • booking details;
  • delivery information.

Such sharing is limited to providing the requested service.

Logistics and Delivery Partners

For physical product deliveries or prasad delivery, we may share:

  • name;
  • address;
  • phone number;
  • order details.

This information is shared only to complete delivery.

Payment Service Providers

Payments are processed through authorized providers including:

  • Razorpay;
  • PayU.

Payment partners may process transaction-related information according to their own privacy policies and applicable financial regulations.

JyotishPro does not store sensitive payment credentials such as: complete card details.; CVV; UPI PIN etc

Technology Partners

JyotishPro uses technology providers to operate and improve its Services, including:

AWS Hosting

Our infrastructure may use Amazon Web Services for secure hosting, storage and technical operations.

Meta Pixel

Meta Pixel may be used for:

  • measuring advertisements;
  • understanding Website interactions;
  • improving marketing campaigns.

These third-party providers may process limited information according to their respective privacy policies.

Legal Disclosure

We may disclose Personal Data where required:

  • by courts;
  • government authorities;
  • law enforcement agencies;
  • regulatory bodies;
  • legal processes.

We may also disclose information where reasonably necessary to:

  • prevent fraud;
  • protect users;
  • protect Company rights;
  • investigate unlawful activity;
  • enforce agreements.

MARKETING AND COMMUNICATIONS

JyotishPro may communicate with users through:

  • email;
  • SMS;
  • WhatsApp;
  • telephone;
  • notifications.

Communications may include:

  • service updates;
  • offers;
  • festival promotions;
  • educational content;
  • new service announcements;
  • consultation reminders.

You may opt out of promotional communications at any time.

However, important service-related communications may continue, including:

  • payment confirmations;
  • security alerts;
  • booking updates;
  • account-related notices.

DATA SECURITY

JyotishPro implements reasonable security practices designed to protect Personal Data against:

  • unauthorized access;
  • misuse;
  • accidental loss;
  • alteration;
  • disclosure;
  • destruction.

Security measures may include:

  • encrypted communication;
  • secure servers;
  • access restrictions;
  • authentication controls;
  • monitoring systems;
  • backups;
  • internal security procedures.

We use hosting and technology infrastructure provided through established service providers, including AWS and Hostinger infrastructure where applicable.

However, no method of transmission or storage can guarantee complete security.

Users should protect their account credentials and immediately notify us of suspected unauthorized access.

DATA RETENTION

JyotishPro retains Personal Data only for as long as necessary to:

  • provide Services;
  • maintain records;
  • comply with legal obligations;
  • resolve disputes;
  • prevent fraud;
  • enforce agreements.

Retention periods may depend upon:

  • nature of information;
  • purpose of collection;
  • legal requirements;
  • business requirements.

After the retention period expires, information is securely deleted, anonymized or destroyed.

Certain information may continue to be retained where required for:

  • tax records;
  • legal proceedings;
  • regulatory compliance;
  • fraud prevention.

DATA STORAGE AND TRANSFER

Your Personal Data may be stored and processed on servers maintained by JyotishPro or its authorized technology providers.

Data storage infrastructure may include services provided through Hostinger and other authorized technology providers.

Where Personal Data is transferred outside India, such transfer shall be undertaken in accordance with applicable laws and reasonable safeguards.

USER RIGHTS

Subject to applicable laws, you may have rights including:

Right to Access

Request information regarding Personal Data processed by JyotishPro.

Right to Correction

Request correction of inaccurate or incomplete Personal Data.

Right to Updat

Request modification of outdated information.

Right to Withdraw Consent

Withdraw consent for future processing where processing is based on consent.

Right to Erasur

Request deletion of Personal Data, subject to legal retention requirements.

Right to Grievance Redressal

Raise concerns regarding processing of your Personal Data.

To exercise these rights, contact:

Email: support@jyotishpro.expert

We may require verification of identity before processing requests.

ACCOUNT DELETION

Users may request deletion of their account through:

My Account section on the Website

or by contacting:

support@jyotishpro.expert

Upon receiving a valid request:

  • account access may be disabled;
  • Personal Data shall be deleted or anonymized where legally permissible;
  • marketing communications shall stop.

Certain records may be retained where required by:

  • law;
  • taxation requirements;
  • dispute resolution;
  • fraud prevention;
  • regulatory obligations.

ASTROLOGY, SPIRITUAL AND RELIGIOUS SERVICES DISCLAIMER

JyotishPro provides a technology platform that enables users to access astrology, spiritual, religious and related services.

The Services may include:

  • Astrology consultations;
  • Kundli generation;
  • Horoscope preparation;
  • Numerology;
  • Tarot;
  • Palmistry;
  • Vastu consultations;
  • Religious content;
  • Temple bookings;
  • Online pujas and related offerings.

JyotishPro facilitates access to these Services through its platform. The information, interpretations, opinions, guidance or recommendations provided through astrology or spiritual services are based on traditional practices, beliefs, interpretations and available information.

JyotishPro does not represent, warrant or guarantee:

  • the accuracy of any prediction;
  • the certainty of future events;
  • success of any remedy, ritual or recommendation;
  • improvement in financial, professional, personal, relationship or health outcomes;
  • any specific result from any consultation or religious service.

Astrology and spiritual guidance should not be considered a substitute for professional advice, including:

  • medical advice;
  • mental health advice;
  • legal advice;
  • financial advice;
  • professional consultation.

Users should exercise independent judgment before making decisions based on any information received through JyotishPro.

CHAT, VOICE AND VIDEO COMMUNICATIONS

JyotishPro may facilitate consultations through:

  • text chat;
  • audio calls;
  • video calls;
  • voice messages.

To provide these services, we may process:

  • chat messages;
  • call details;
  • appointment information;
  • technical communication information;
  • uploaded documents or images;
  • audio or video-related information where applicable.

JyotishPro may retain certain communication records for:

  • service improvement;
  • dispute resolution;
  • security monitoring;
  • legal compliance.

Users should avoid sharing unnecessary confidential or sensitive information during consultations.

Information shared directly by a user with a consultant beyond the intended purpose of the service may not be within JyotishPro’s control.

JyotishPro shall not be responsible for independent communications between users and consultants outside the platform.

USER RESPONSIBILITIE

Users are responsible for ensuring that information provided to JyotishPro is:

  • accurate;
  • complete;
  • updated;
  • legally provided.

Users agree that they shall not:

  • provide false identity information;
  • impersonate another person;
  • misuse the platform;
  • upload unlawful content;
  • violate rights of any third party;
  • attempt unauthorized access;
  • interfere with platform security.

JyotishPro relies upon user-provided information for delivering personalized services.

Any consequences arising from incorrect or incomplete information provided by users shall be the responsibility of the user.

USER-GENERATED CONTENT

Users may provide information through:

  • reviews;
  • feedback;
  • consultation questions;
  • photographs;
  • documents;
  • comments;
  • messages;
  • uploaded materials.

By submitting such information, users permit JyotishPro to process such information for:

  • providing requested services;
  • customer support;
  • improving platform quality;
  • security purposes;
  • resolving disputes;
  • complying with legal obligations.

Users retain ownership of content submitted by them.

Users represent that they have the necessary rights and permissions to provide such information.

REVIEWS, FEEDBACK AND QUALITY MONITORING

JyotishPro may request feedback and reviews regarding:

  • consultants;
  • services;
  • products;
  • user experience.

Reviews may be used for:

  • improving service quality;
  • monitoring platform performance;
  • maintaining standards;
  • evaluating service providers.

Users agree that reviews submitted by them must be:

  • truthful;
  • accurate;
  • non-defamatory;
  • lawful.

JyotishPro reserves the right to remove content that violates applicable laws or platform policies.

CHILDREN’S PRIVACY

JyotishPro Services are intended for users who are 18 years of age or above.

JyotishPro does not knowingly collect Personal Data from children below the applicable legal age without appropriate authorization.

If a parent or guardian believes that a child has provided Personal Data improperly, they may contact us.

Upon verification, JyotishPro will take reasonable steps to delete such information.

FRAUD PREVENTION AND PLATFORM SECURITY

JyotishPro may process information to detect and prevent:

  • fraudulent transactions;
  • unauthorized account access;
  • misuse of services;
  • security threats;
  • suspicious activity.

Such processing may include:

  • device information;
  • IP address;
  • transaction details;
  • account activity;
  • technical logs.

These measures help protect:

  • users;
  • service professionals;
  • payment security;
  • platform integrity.

THIRD-PARTY LINKS AND SERVICES

The Website may contain links to external websites, applications or services.

These third parties may include:

  • payment providers;
  • social media platforms;
  • technology providers;
  • external service providers.

JyotishPro does not control and is not responsible for:

  • privacy practices of third parties;
  • security of third-party platforms;
  • information collected by third-party services.

Users should review applicable privacy policies before interacting with third-party platforms.

BUSINESS TRANSFERS

In the event of:

  • merger;
  • acquisition;
  • restructuring;
  • investment;
  • sale of assets;
  • transfer of business operations;

Personal Data may be transferred to the relevant successor entity.

Any such transfer shall be conducted in accordance with applicable laws and reasonable privacy safeguards.

BUSINESS CONTINUITY AND BACKUP

JyotishPro maintains reasonable operational and technical measures to ensure continuity of Services.

These measures may include:

  • data backups;
  • disaster recovery procedures;
  • security monitoring;
  • infrastructure protection.

Backup information may be retained for operational recovery and security purposes.

CHANGES TO THIS PRIVACY POLICY

JyotishPro may update this Privacy Policy from time to time due to:

  • legal changes;
  • regulatory requirements;
  • changes in Services;
  • improvements in privacy practices;
  • technological developments.

The revised Privacy Policy will be published on: https://jyotishpro.expert with the updated effective date.

Users are encouraged to review this Privacy Policy periodically.

Where legally required, we may provide additional notice regarding material changes.

GOVERNING LAW AND JURISDICTION

This Privacy Policy shall be governed by and interpreted according to the laws of India.

Any dispute, claim or matter arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of courts located in:

Gurugram, Haryana, India

GRIEVANCE REDRESSAL

In accordance with applicable laws, JyotishPro has appointed a Grievance Officer to address concerns relating to:

  • Personal Data processing;
  • privacy concerns;
  • unauthorized disclosure;
  • complaints regarding this Privacy Policy;
  • security-related concerns.

The Grievance Officer shall acknowledge complaints and make reasonable efforts to resolve grievances within applicable timelines.

Grievance Officer Details

Name: Narender Sharma

Email:
Grievance.officer@jyotishpro.expert

Office Hours:
10:00 AM to 06:00 PM

CONTACT INFORMATION

For questions, requests or concerns regarding this Privacy Policy or processing of your Personal Data, you may contact:

JyotishPro Private Limited

Registered Office:

309, 3rd Floor, Tower-A of Eleven Bay (Former SAS Tower)
Support Area, Medicity
Sector-38
Gurugram, Haryana – 122001

Customer Support Email:
support@jyotishpro.expert

SEVERABILITY

If any provision of this Privacy Policy is found to be invalid, unlawful or unenforceable, such provision shall be modified or removed to the minimum extent required.

The remaining provisions shall continue to remain valid and enforceable.

ENTIRE POLICY

This Privacy Policy represents the complete understanding between JyotishPro and users regarding the collection, processing, use and protection of Personal Data.

This Privacy Policy should be read together with other applicable policies published by JyotishPro, including:

  • Terms of Use;
  • Refund Policy;
  • Cancellation Policy;
  • Shipping Policy;
  • Other service-specific terms.

ACKNOWLEDGEMENT AND ACCEPTANCE

By accessing or using JyotishPro Services, you acknowledge that:

  • you have read and understood this Privacy Policy;
  • you understand how your Personal Data is collected and processed;
  • you provide consent for processing of information as described herein;
  • you agree to comply with applicable policies and terms.

END OF PRIVACY POLICY

JyotishPro Private Limited
Last Updated: August 2026

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